Precision Talent Solutions

MRO PROGRAM MANAGER

Our client is headquartered in the Kingdom of Bahrain, with international operations across eight countries. They are a diversified retail and distribution, hospitality, and contract services and supply group, supported by a world-class integrated logistics capability The Group specializes in the wholesale, distribution, retail and production of food and beverages, and represents a leading portfolio of global household brands. They are also a fully-fledged international provider of end-to-end supply chain solutions, integrated facility management, logistics, and procurement services to various governments and organisations. The Group's overseas presence now covers eight countries, including Djibouti, Ghana, Iraq, Kenya, Saudi Arabia, Republic of the Sudan and South Sudan, in addition to the head office in Bahrain.

JOB PURPOSE

Manage financial and commercial performance and all day to day programs operations and customer relationships in compliance with contracts requirements. Identifying, Developing & Maintaining key accounts for program  in the regions with Suppliers, Service Providers & Clients.

KEY ACCOUNTABILITIES

  • Follow all applicable policies and procedures required for the successful execution of the job.  
  • Consistent, successful output at work in relation to company Policies and Procedures
  • Follow the IMS Policy and meet the requirements of the organization's Integrated Management System which is compliant to international standards for Quality (ISO 9001), Food Safety (ISO 22000), Occupational Health & Safety (OHSAS 18001), and Environmental Management System (ISO 14001).
  • Consistent, successful output at work in relation to IMS standards.
  • Cooperate with internal and External auditors.
  • Ability to answer questions appropriately and close findings promptly.
  • Make recommendations for continual improvement and support improvement initiatives the company undertakes.
  • Evidence of quality-improvement initiatives.

QUALIFICATIONS, EXPERIENCE & SKILLS

  • Bachelor's Degree Graduate in a business related subject desirable
  • Minimum of 7 years in a program management role with multi country exposure.
  • International and US DGS (Defence, NGO, Government) sales and customer account experience.
  • Broad knowledge of food and technical procurement, freight forwarding and logistics.
  • Proven success in managing, developing & motivating staff
  • Substantial and broad knowledge of Africa and Middle East and Central Asian regions
  • Ability to research / collect market data through different techniques and procedures including desk research, country specific visits, interviews and other means
  • Ability to interpret / analyse / present data using different techniques
  • Excellent communicator with high collaboration skills and able to adapt to matrix management structure.

Managing businesses

  • Management of commercial activity to the agreed growth target & budget for programs and contracts
  • Maintains strong network with key clients, suppliers and regional freight forwarders/logistics providers so as to ensure timely and competitive responses at time of tenders being completed.
  • Liaises regularly with management in order to identify proactive ways to improve operations and achieve better results, and encourages the team to identify ways to improve processes.

Managing people

  • Manages staff in accordance with the agreed policies and budgets of the company and handles all disciplinary matters and staff issues in a timely and appropriate manner.
  • Identifies staff development needs to meet business needs, and arranges appropriate training. Acts as a role model and coaches more junior staff in the company values and behaviour expected from staff.
  • Reviews team performance on a daily basis and closely monitors to ensure they meet KPI targets and are equipped with the necessary sales tools.

Financial

  • Support business development processes activities for bids and tenders as required
  • Maintains an awareness of the actual operational costs post award, i.e. overheads, in order to understand and intervene/support commercial success.

Reporting & Communication

  • Provides the management with regular update reports on sales, market and competitor activities, team issues and associated activities.
  • Prepares reports to the clients and communicates regularly to update them on progress and discuss any issues. Attend regular program management meetings and carry out site meetings at different locations as required
  • Prepares monthly volume and value sales targets for the team, taking into consideration past sale performance and the Divisions yearly targets. Calculates monthly commission using a set formula and information obtained from the KPI reports.
  • May be required to carry out ad hoc duties for the company within the scope of his / her skills and experience.

Job Context

  • Functional manager of a business unit requiring to grow customer base, supplier network, sales and margins.
  • Will be required to conduct regular international business travel to meet principals, customers to manage program relationships and operations
  • Frequent need to work out-of-hours when making market visits
  • Frequent need to travel abroad to conflict zones where operations and clients are located
Precision Talent Solutions
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